Shift Wholesale TERMS AND CONDITIONS

All sales made by Shift Wholesale (herein referred to as Shift) to its customers are subject to these terms and conditions. Customers acceptance of these terms and conditions shall be made by either purchaser providing a purchase order number to Shift or customers acceptance of any product from Shift whichever occurs first. These terms and conditions shall apply to sales of all products described in Shift product listing or special order products not listed.

All prices listed on the product listing are subject to change without notice and will be established at time of order acceptance by Shift. Order acceptance and sale by Shift occurs at time of shipment or acceptance by customer at our will-call counter. Prices for backordered products are not guaranteed.

For all products shipped by UPS, FedEx, USPS, or common carrier, shipment will be made FOB origin and product title will transfer to purchaser upon Shift tendering the product for delivery to the carrier. Purchaser shall bear all risk of loss in transit and is responsible for filing claims with the carrier and all freight and handling costs. Purchaser shall examine all products upon receipt and shall notify Shift of all discrepancies or if rejection is intended. Such notice shall be reasonably detailed and shall specify the discrepancy or reason for rejection. Failure to give such notice within 24 hours from time of delivery shall be deemed an acceptance of the products as of the date of shipment.

All net terms customers must be current and in good standing before any sales transaction can be completed. Past due invoices are subject to an 18% APR finance charge or .049315%daily.

All customers are required to maintain current account information through application forms and reseller tax licenses with Shift. If application information is not current, incomplete, or tax license has expired, customers account may be suspended until information is brought up to date.

All returned checks will be assessed a $25 fee. Customers are responsible for all collections and attorney fees when collections efforts are required.

Shift reserves the right to revoke check writing or net terms privileges at any time.

Warranty Period on all Shift products is one year from invoice date, except OEM CPU's which have a 75 day warranty. 

If the manufacturer's warranty for specific parts is greater than one year, it is the customers responsibility to pursue the warranty claim with the manufacturer.

Shift is a wholesale distributor and does not operate as a typical retailer. There are no refunds available on any products. Credit refers to an Shift account credit and does not constitute refund whether it be a cash or credit card purchase. Products must be returned within the approved Shift guidelines to be eligible for account credit. Credits must be used within six (6) months or they will be forfeited.

There is absolutely no credit given on CPU’s RAM, Software, or special order items.  Some Software items may not be returned for credit due to OEM regulations stated by the manufacturer.

Shift is not responsible for data loss on computer systems or individual hard drives. It is the customers’ responsibility to backup all data before returning hard drives or returning systems for repair or diagnostics.

If an item purchased from Shift is defective, Shift will replace it within one year from original invoice date.  If the item is in stock it can be replaced upon receipt of defective item and approval of the RMA staff.    If the item is not in stock, it must be sent to the manufacturer for repair or replacement. It may take up to 90 days to be replaced.  Special order items will only be repaired or replaced and cannot be returned for credit. In either case, an immediate replacement will not be available and may take up to 90 days to be replaced.

All products returned must have a Return Material Authorization number. (RMA) The following information must be provided to receive an RMA:

1. A copy of the original invoice.

2. Shift serial number of the product(s). The serial number can be found on both the invoice and the product.  These numbers must match or the RMA may be declined.

3. A precise detailed description of the problem.  This is important for us to properly process your RMA in a timely and effective manner.

If the item(s) returned for replacement are tested and found not defective, customer may be charged for diagnostic time and shipping charges to return the item(s).

Product must be returned in the original packaging when specified by the RMA department.  If this is not specified then a suitable replacement is required.  Static bags and approved packing material are required for all Electro Static Discharge (ESD) sensitive items. Do not send accessories.  All returns for credit or Dead on Arrival (DOA) must be returned in original packaging and must include all accessories.   When shipping product, the RMA number must be clearly posted on the outside of the box. The above listed documentation must be enclosed. Shipping and handling charges will not be credited.  It is the customers responsibility to  pay shipping charges one way.  Shift will pay shipping charges to return replacement products to the customer.

All RMA items must be received within 5 business days from issuance of the RMA number. After 5 business days the RMA number will expire and the product will be refused. A new RMA number must be obtained.  This is simply to avoid item(s) going out of their warranty period while in transit.

All media and tape cartridges must be sent to mfg. for replacement. Shift does not warranty these items.

Shift reserves the right to void any warranty on items which have been damaged due to misuse, improper installation, mishandling or shipped in unapproved packaging.

Cross shipping is available selected items. Cross shipping requires credit card authorization to secure products in transit.  Please call the RMA dept. for details.

All policies are subject to change without notice.